Your WhatsApp, answered 24/7.

What it does

• Answers instantly, day and night: prices, services, hours, directions, payment options and your FAQs. No more missed WhatsApps after hours.
• Books appointments (Pro): checks your open slots, confirms the time and sends you an email with a calendar invite. Customers can move or cancel by WhatsApp.
• Reminds customers (Pro) the day before, to cut no-shows.
• Hands over to you when someone wants a person, has a complaint or asks something it can't answer, with a summary and the chat so far.
• Stays on your number. With Meta's coexistence option you keep the WhatsApp Business app and can jump into any chat.
• Speaks your customers' language: English, Afrikaans, isiZulu, isiXhosa and more.

How setup works

1. Tell us about your business: services, prices, hours and the questions you get most. We write the assistant's knowledge from it.
2. Connect your number: you approve the link between your WhatsApp Business number and Meta's WhatsApp Business Platform (about 10 minutes, with us on a call).
3. Test it together before it goes live, then switch it on.
4. Changes any time: new prices or holiday hours? Email us and the assistant knows within a day.

Your customers' messages are handled under our privacy policy and POPIA. The assistant is powered by Anthropic's Claude AI and Meta's official WhatsApp Business Platform.

Frequently asked questions

What does the WhatsApp AI Assistant do?

It answers your customers on your WhatsApp Business number 24/7, using only the information you give us: services, prices, hours, location and FAQs. On the Pro plan it also books, moves and cancels appointments in your hours. When a customer needs a person, it hands the chat to you with a short summary.

Do I keep using my WhatsApp Business app?

Yes. We connect your existing number with Meta's coexistence option, so you still see every conversation in the WhatsApp Business app on your phone and can reply yourself at any time.

How much does it cost?

Starter is R699 per month with a R1 500 once-off setup. Pro, with bookings, reminders and a monthly report, is R1 199 per month with a R2 500 once-off setup. Solve ICT is not VAT registered, so no VAT is added. Month-to-month, cancel with 30 days' notice.

Will it make things up?

It is instructed to answer only from your business information. If a question isn't covered, it says it will check with your team and hands over to you.

What do I need?

A WhatsApp Business number and a Facebook account to approve the connection to Meta's WhatsApp Business Platform. We handle the rest of the setup with you.

Which businesses is it for?

Any small business that gets a lot of WhatsApp questions or bookings: medical and dental practices, physios, salons and spas, mechanics, guest houses, tutors and service businesses.