Managed Microsoft 365 for small businesses.

What's included

• Microsoft 365 Business Standard licence for every user: Outlook, Teams, OneDrive, SharePoint, Word, Excel and PowerPoint.
• 24/7 AI IT assistant for all your staff, on any device.
• Password resets, MFA and account lockouts handled for you.
• New starters and leavers set up and removed, with their mail and files kept safe.
• Mailbox changes: shared mailboxes, permissions, forwarding and mailbox rules.
• Automatic updates: Windows and Microsoft 365 kept on Microsoft's automatic updates.
• Remote technician support in evening and Saturday sessions (see how support works).

Pricing

Managed 365Per user per month, licence included. 1–25 users. Month-to-month.	R449 /user/month
OnboardingOnce-off: Microsoft 365 tenant and domain setup.	R1 000 once-off
Email migration (optional)Move mail, contacts and calendars from Gmail or another host.	R250 /user once-off

Monthly: R449 × users. Once-off: R1 000 onboarding (+ R250 per user only if you need email migrated). Example: a 5-person team pays R2 245 a month plus R1 000 once-off. Solve ICT is not VAT registered, so no VAT is added.

Support response: AI 24/7; technician first response in the next evening or Saturday session. Details below.

How support works

Your staff chat to the AI assistant whenever something goes wrong. It solves most Microsoft 365 problems on the spot, at any hour. When a fix needs an admin change or a remote session, it logs a ticket for a technician. Support is remote-only.

• AI assistant: 24/7. Answers straight away, any hour, every day.
• Ticket logged: straight away. When something needs a technician, the assistant logs a ticket and gives you its number.
• First technician response: the next session. Technician sessions run Monday to Friday 18:00–20:00 and Saturday 09:00–12:00 (SAST). Tickets logged before 17:00 on a weekday normally get a response that same evening.
• Resolution: most standard requests (password and MFA resets, new users, mailbox changes) are completed in that session. Bigger jobs may need more than one session; we'll tell you which.
• Sundays and public holidays: no technician sessions. The AI assistant still answers; tickets are picked up in the next session.
• Security problems (phishing, a hacked account) go to the top of the queue, and the assistant gives you safe first steps immediately.
• Urgent daytime or on-site work isn't included. It's quoted case by case and depends on availability.

What's covered, and what isn't

• The AI assistant guides; technicians make changes. The assistant explains fixes and logs tickets. It has no access to change your accounts. Password and MFA resets, new users, removals and mailbox permissions are done by a Solve ICT technician.
• Identity checks: before we reset a password or MFA, add or remove a user, or change mailbox access, the request is approved by email from your business's nominated Microsoft 365 admin contact.
• Covered: Microsoft 365 accounts, sign-in, MFA, Outlook, Teams, OneDrive, SharePoint, mailboxes, starters and leavers, and everyday help using them on your devices.
• Not covered: on-site visits, hardware repairs, printers and networks, line-of-business software, and email migration (quoted or charged separately).
• Your information: handled under our privacy policy and POPIA.

Who it's for

South African small businesses with 1 to 25 staff who want professional email on their own domain and reliable Microsoft 365, without hiring an IT person. It suits teams moving off Gmail or a free email address, and businesses already on Microsoft 365 that keep losing time to sign-in, password and mailbox problems.

Frequently asked questions

How much does Managed 365 cost?

R449 per user per month, including the Microsoft 365 Business Standard licence. There is a once-off onboarding fee of R1 000. Email migration from another provider is optional at R250 per user.

Is the Microsoft 365 licence included?

Yes. Every user gets a Microsoft 365 Business Standard licence with Outlook, Teams, OneDrive, SharePoint, Word, Excel and PowerPoint.

Is there a contract?

No. Managed 365 is month-to-month and can be cancelled with 30 days' notice.

What does the 24/7 AI assistant do?

Staff can chat to it any time about Outlook, Teams, OneDrive, sign-in, passwords, MFA and everyday device problems. It walks them through the fix, and logs a ticket for a technician when an admin change or remote session is needed.

When are technicians available?

Support is remote-only. Technician sessions run Monday to Friday 18:00 to 20:00 and Saturday 09:00 to 12:00 (SAST), not on Sundays or public holidays. You get a first technician response in the next session; tickets logged before 17:00 on a weekday normally get one the same evening, and most standard requests are completed in that session. The AI assistant answers 24/7. Urgent daytime or on-site work is quoted case by case.

Can you move our email from Gmail or another provider?

Yes. Migration is not included in onboarding and costs R250 per user if required. It moves existing mail, contacts and calendars into Microsoft 365.

How many users can be on Managed 365?

From 1 to 25 users. You pay per user, so adding or removing staff changes the monthly amount from the next billing date.

How do we pay?

Monthly by card through Paystack, a secure payment provider (a Stripe company). Existing clients can also pay by EFT. An invoice is emailed for every payment. Solve ICT is not VAT registered, so no VAT is added.