Last updated: 8 November 2026
Solve ICT (Pty) Ltd (registration 2025/048979/07) is the responsible party for personal information collected through solveict.co.za, our emails and our WhatsApp number (065 765 3390). Contact: info@solveict.co.za or 083 310 3555.
Your name, business name, email address, phone or WhatsApp number, delivery and billing address, the services you buy, your invoices and payments, and the messages you send us through the website assistant, email or WhatsApp. If you are a Managed 365 customer, we also access your Microsoft 365 tenant to administer it on your behalf.
To provide, support and bill for our services; to answer questions and book technician sessions; to deliver hardware orders; and to send service and billing messages. We do not use your information for unrelated marketing without your consent, and we never sell or rent it.
Our website and WhatsApp assistant is powered by Anthropic's Claude AI. Messages you send are processed to generate replies, and the recent conversation is stored with any ticket or booking so our team can help you. You can ask for a person at any time. WhatsApp messages pass through Meta's WhatsApp Business platform under Meta's terms.
Only the service providers we need to run the business: Cloudflare (hosting and database), Anthropic (AI assistant), Meta (WhatsApp), Resend (email delivery), Paystack (payments: we never see or store full card numbers), Microsoft (Microsoft 365), our hardware distributor and The Courier Guy (deliveries). Some of these process data outside South Africa under appropriate safeguards. We disclose information to authorities only when the law requires it.
Account, invoice and payment records are kept for as long as required for tax and accounting (generally five years). Chat and WhatsApp conversations are kept only as long as needed to support you.
Information is stored with encrypted connections, sign-in links instead of passwords, and access limited to Solve ICT staff.
Under the Protection of Personal Information Act (POPIA) you may ask what information we hold about you, ask us to correct or delete it, object to processing, or withdraw consent. Email info@solveict.co.za. You may also complain to the Information Regulator (inforegulator.org.za).
To delete your data, including WhatsApp conversations, email info@solveict.co.za or send "delete my data" to our WhatsApp number (065 765 3390). We will confirm within 30 days, keeping only records the law requires us to retain.